Hi, I'm
Angelito Tugap
I am a
Solution-driven IT Support Specialist with 8+ years of experience in multi-tier technical troubleshooting and customer experience. Expert at utilizing Generative AI and advanced diagnostic tools to resolve complex hardware, network, and software issues. Dedicated to maintaining high-performance standards and secure user account lifecycles.
Core Competencies
The Blueprint of My Expertise.
Technical Support & IT Operations
End-to-end technical lifecycle management, proactive maintenance, and multi-tier support of enterprise hardware and network infrastructure.
System Administration (SysAdmin)
Proactive IT Administrator specializing in End-to-End User Lifecycle Management and Access Security.
Frontend Specialist / Creative Technologist
Cross-functional expertise in End-to-End Web Solutions, combining technical frontend engineering with user-centric creative design.
Customer Experience & Problem Solving
A solution-driven communicator (written) skilled in technical translation, empathetic de-escalation, and omnichannel customer support.
Artificial Intelligence Driven Support
Expert at using Generative AI for rapid troubleshooting while maintaining rigorous critical evaluation standards to ensure technical accuracy and security.
Design & Multimedia
Crafted high-quality, web-optimized graphics and professional photo manipulations to ensure a consistent brand identity across all digital platforms.
Expertise & Soft Skills
Security & Web Development
Creative Design, Programming, Web Hosting
GitHub
VS Code, GitHub, GitHub Copilot
Operating System (OS)
Microsoft Windows, Linux, macOS
Microsoft Office
Word, Excel, PowerPoint, Outlook, Teams, OneDrive
Customer Relationship Management
Salesforce, Microsoft Dynamics 365
Adobe Products
Photoshop, Lightroom, Dreaweaver, Acrobat Pro
Career Progression Timeline
Evolving Expertise through Diverse Challenges.
L2 IT Support
Scholastic Philippines Inc.
- Track and prioritize technical issues from all communication channels, ensuring high-priority tasks are resolved quickly through detailed documentation.
- Responsible for the entire user account process, including managing permissions, security policies, and access control to keep the system running safely.
Customer Service Representative — Fraud Detection
Foundever Asia, Inc.
- Investigated fraud claims to determine the best resolution, including processing refunds (chargebacks), adjusting account balances, or closing unrecoverable cases.
- Monitored account data to detect and prevent fraudulent activity, protecting users from identity theft and unauthorized charges.
Customer Service Representative — Non Voice
IBEX Global Solutions Inc.
- Provided fast, accurate support for customer inquiries regarding pricing, orders, tracking, returns, and payments.
- Maintained top-tier customer service standards across chat and email by following best practices and meeting all quality benchmarks.
IT Support
Abatan River Community Life Tour
- Managed comprehensive IT operations, including system, network, and software maintenance, hardware deployment, technical troubleshooting, user support, and infrastructure security.
- Managed and maintained company's devices, including software installation, updates, and troubleshooting for hardware like computers and CCTV systems
IT Technical Support / Team Leader
Grolier International Inc.
- Maintain IT infrastructure by troubleshooting computer hardware and software, resolving network connectivity issues through IP address configuration and managing computer server.
- Managed on-site student testing at private schools, generated performance reports from the server, and coordinated with IT and supervisors to publish results online.
Technical Profile & Credentials
Where Complexity Meets Capability.
Angelito Tugap
IT Lead & Systems Administrator
Contact Me
Phone Number:
0992-634-8232
Phone Number:
0956-003-0881
Email Address:
angelitotugap68@gmail.com
EDUCATION
Bachelor of Science in Information Technology
ABE International Business College, Cubao Campus
2013 - 2017
Certifications & Trainings
Fundamentals of CompTIA A+ Core 1 (220-1201)
Udemy
2026
Junior Security Analyst Intro
TryHackMe
2025
Web Development
Excel Technical Skills and Career Center Inc. - TESDA
August 2017
Creative Web Design
Excel Technical Skills and Career Center Inc. - TESDA
July 2017
Ethical Hacking & Computer Ethics
ABE International Business College
August 2015
Computer Reformatting/Formatting and Installing Operating System Using USB Flash drive and Compact Disk, Introduction to C++ and HTML
ABE International Business College
March 2014
Computer Hardware Servicing
NCII - Technical Education and Skills Development Authority
December 2014
Multimedia Graphic Design (VECTOR ART)
ABE International Business College
March 2014
Ready to discuss your next project?
